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Please wear a face covering or mask if attending the surgery, thank you!

1/10/20 You may be aware that several members of the staff at Rowlands Gill tested positive to Covid-19 this week, as a result the Rowlands Gill surgery has closed until Monday 5th October for a deep clean. The resulting reduced staffing levels across our team has increased the pressure on Grange Road, Crawcrook and Blaydon surgeries' phone lines and there may be a delay in responding to calls. If your call is non-urgent, please use the eConsult service on the website.

Please be assured that we have not had any incidences of Covid-19 amongst staff at Blaydon, Crawcrook and Grange Road. Thank you for your support and ongoing support.

*****FLU CLINICS****

Please see the dates and times below for flu clinics at the surgeries. Those who qualify are over 65’s, pregnant patients, younger children  and those with chronic diseases. Click on this link to see a more comprehensive list of those eligible

 https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

Children at school will be vaccinated by the school nurses, the surgeries will see the 2 and 3 year olds, and any child with a chronic disease. Children will be given appointments with the Practice Nurse

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Please contact the surgery for an appointment. Making the clinics covid safe is a huge undertaking due to the number of patients needing a vaccine. You can help us by not attending more than a few minutes early for your appointment time to avoid overcrowding and wearing a face covering when inside the surgery building. Please note that we will not be able to address any other issue during a flu clinic as we have to keep the flow of patients moving through to avoid a build up of waiting patients.

 

Thursday 24th September @Blaydon

Thursday 24th September @Crawcrook

Thursday 24th September @Grange Road

Thursday 24th September @Rowlands Gill

Saturday 3rd  October @ Blaydon

Saturday 10th October @ Crawcrook

Saturday 17th October @ Rowlands Gill

Saturday 24th October @ Grange Road

 

 

COVID-19 SURGERY INFORMATION

If you have an appointment booked, we will be contacting you to advise accordingly. Most appointments are to be telephone based, if you have a face to face appointment i.e for bloods, dressings etc, it may mean travelling to either Crawcrook or Rowlands Surgery to get this done.

It is imperative at this time that we have current contact details especially mobile phone number.

The surgery is not issuing fit notes or isolation notes, if you require one please follow this link isolation note

Patient Participation Meeting

Our next meeting will be held in June 2019.  Details to follow.

CQC

Following our CQC inspection in January 2018 we are delighted to have been awarded 'Good'.  To read the full report please click on the link

https://www.cqc.org.uk/location/1-1535497650 

Little Orange Book

Pick up your free copy of the Little Orange Book from reception.  It contains advice and tips on how to manage common illnesses and problems that babies and young children often experience in the first 5 years of their lives.  It also has information on more serious conditions, what to look out for and how to get help.

Your thoughts on ‘online consultations’ – an alternative way to have a consultation from your GP.

NHS England is supporting local NHS GP practices to offer their patients alternative ways to have a consultation with a GP or other practice-based health professional online via the internet, rather than waiting for the next available appointment to attend in person – we are referring to this as ‘online consultations’. 

Online consultations are a way for patients to contact their GP practice without having to wait on the phone or take time out to come into the practice. Using a smartphone, tablet or computer, you can contact your practice about a new problem or an ongoing issue. You can ask questions or tell your GP about your symptoms. The practice will ensure your contact is dealt with by the right person in the team, helping ensure you are served as quickly and appropriately as possible. Sometimes this will mean you will need a phone call with the GP or nurse, or an appointment at the practice, and this will be arranged as usual. 

NOTE: Online consultations are an alternative service – it is still possible to do other things on the practice website such as seeing test results and your medical record, ordering a repeat prescription or booking an appointment.

Places that are using online consultations already have found a number of benefits:

  • Patients were able to get a quicker response, rather than waiting for an appointment in person
  • It is more convenient as patients they do not have to travel to their GP practice or wait for the next available appointment.
  • GPs were able to provide more appointments for patients, offering the same level of consultation, diagnosis and necessary actions (such as referral or a prescription) as patients would get in a face to face appointment;

It doesn’t matter if you have not used online consultations yourself – your views are still of interest to the NHS. THIS IS NOT ABOUT HOSPITAL APPOINTMENTS.

Your views are valuable to us and we would appreciate it if you could find the time to complete this survey by Friday 15 June 2018. The survey should take less than 10 minutes to complete.

Insight collected from this survey, along with other forms of engagement, will be analysed by NECS (North of England Commissioning Support) on behalf of NHS England. This insight will help determine the most appropriate support and resources needed for both practices and patients to adopt online consultations as an enhancement to currently available online services.

You can find out much more about the programme on the NHS England website.

https://www.engage.england.nhs.uk/survey/online-consultations-public-engagement/ 

Have your say - join our Patient Forum

Read our latest Patient Forum Reports & Surveys

Breathe Easy Gateshead 

is a brand new group for people living with lung diseases such as COPD, IPF and bronchiectasis, as well as their carers. Monthly Breathe Easy meetings include talks from health care professionals on subjects such as managing breathlessness and inhaler technique to help patients better manage their lung condition. The group also gives patients the chance to meet and socialise with other people with similar conditions.

GDPR

General Data Protection Regulation

For the first time in more than 20 years, this May will see a major overhaul of European data regulations, reforming rules that were set before popular use of the internet, and before smartphones were invented.

The General Data Protection Regulation (GDPR), which takes effect on 25 May 2018 will apply equally to data controllers and processors who carry out processing involving sensitive personal (health) data.

Many of the GDPR’s principles are much the same as those in the current Data Protection Act (DPA) however the GDPR does introduce some important changes.  It builds on the rights in existing legislation, but under the new regulation, individuals rights have been significantly enhanced to deal with challenges of the online world to ensure individuals have effective control of how their personal data is used.  

A Data Protection Officer will be appointed to act as the point of contact for individuals on issues over the processing of their personal data or exercising their rights under GDPR.  

The Information Commissioner’s Office (ICO) is producing a communications toolkit which will be launched on 9 April 2018.  CBC Health will use this along with other guidance to assist with the adaptation of current data protection communication materials, and these will be made available in practice in time for the launch of the new regulation in May, the purpose of which will be to inform patients and service users how and why personal data will be used, the legal basis for processing the data, retention periods i.e. how long data will be stored for, and details of how to complain.  

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