COVID-19 SURGERY INFORMATION
If you have an appointment booked, we will be contacting you to advise accordingly. Most appointments are to be telephone based, if you have a face to face appointment i.e for bloods, dressings etc, it may mean travelling to either Crawcrook or Rowlands Surgery to get this done.
It is imperative at this time that we have current contact details especially mobile phone number.
The surgery is not issuing fit notes or isolation notes, if you require one please follow this link isolation note
Patient Participation Meeting
Our next meeting will be held in June 2019. Details to follow.
Following our CQC inspection in January 2018 we are delighted to have been awarded 'Good'. To read the full report please click on the link
Little Orange Book
Pick up your free copy of the Little Orange Book from reception. It contains advice and tips on how to manage common illnesses and problems that babies and young children often experience in the first 5 years of their lives. It also has information on more serious conditions, what to look out for and how to get help.
Your thoughts on ‘online consultations’ – an alternative way to have a consultation from your GP.
NHS England is supporting local NHS GP practices to offer their patients alternative ways to have a consultation with a GP or other practice-based health professional online via the internet, rather than waiting for the next available appointment to attend in person – we are referring to this as ‘online consultations’.
Online consultations are a way for patients to contact their GP practice without having to wait on the phone or take time out to come into the practice. Using a smartphone, tablet or computer, you can contact your practice about a new problem or an ongoing issue. You can ask questions or tell your GP about your symptoms. The practice will ensure your contact is dealt with by the right person in the team, helping ensure you are served as quickly and appropriately as possible. Sometimes this will mean you will need a phone call with the GP or nurse, or an appointment at the practice, and this will be arranged as usual.
NOTE: Online consultations are an alternative service – it is still possible to do other things on the practice website such as seeing test results and your medical record, ordering a repeat prescription or booking an appointment.
Places that are using online consultations already have found a number of benefits:
- Patients were able to get a quicker response, rather than waiting for an appointment in person
- It is more convenient as patients they do not have to travel to their GP practice or wait for the next available appointment.
- GPs were able to provide more appointments for patients, offering the same level of consultation, diagnosis and necessary actions (such as referral or a prescription) as patients would get in a face to face appointment;
It doesn’t matter if you have not used online consultations yourself – your views are still of interest to the NHS. THIS IS NOT ABOUT HOSPITAL APPOINTMENTS.
Your views are valuable to us and we would appreciate it if you could find the time to complete this survey by Friday 15 June 2018. The survey should take less than 10 minutes to complete.
Insight collected from this survey, along with other forms of engagement, will be analysed by NECS (North of England Commissioning Support) on behalf of NHS England. This insight will help determine the most appropriate support and resources needed for both practices and patients to adopt online consultations as an enhancement to currently available online services.
You can find out much more about the programme on the NHS England website.
Breathe Easy Gateshead
is a brand new group for people living with lung diseases such as COPD, IPF and bronchiectasis, as well as their carers. Monthly Breathe Easy meetings include talks from health care professionals on subjects such as managing breathlessness and inhaler technique to help patients better manage their lung condition. The group also gives patients the chance to meet and socialise with other people with similar conditions.
General Data Protection Regulation
For the first time in more than 20 years, this May will see a major overhaul of European data regulations, reforming rules that were set before popular use of the internet, and before smartphones were invented.
The General Data Protection Regulation (GDPR), which takes effect on 25 May 2018 will apply equally to data controllers and processors who carry out processing involving sensitive personal (health) data.
Many of the GDPR’s principles are much the same as those in the current Data Protection Act (DPA) however the GDPR does introduce some important changes. It builds on the rights in existing legislation, but under the new regulation, individuals rights have been significantly enhanced to deal with challenges of the online world to ensure individuals have effective control of how their personal data is used.
A Data Protection Officer will be appointed to act as the point of contact for individuals on issues over the processing of their personal data or exercising their rights under GDPR.
The Information Commissioner’s Office (ICO) is producing a communications toolkit which will be launched on 9 April 2018. CBC Health will use this along with other guidance to assist with the adaptation of current data protection communication materials, and these will be made available in practice in time for the launch of the new regulation in May, the purpose of which will be to inform patients and service users how and why personal data will be used, the legal basis for processing the data, retention periods i.e. how long data will be stored for, and details of how to complain.