|Jayne Carr (Apprentice)|
Our reception staff have the arduous task of balancing instructions of the Doctors along with the needs of our patients. There are very busy and often have to deal with many issues at once, such as: ringing phones, administration work, MIIU issues and demands of patients and Doctors. It is stressful for them so please be patient.
Our receptionists are able to pass messages on to the Doctors, but they cannot interrupt a GP during appointment times.
There are a number of scenarios where our reception staff need to ask vital questions, they adhere to strict guidelines within the Data Protection Act 1998 and the answers that you provide will treated with complete confidence.
We operate a Zero Tolerance policy within our Practice and rude or aggressive behaviour to any member of staff will not be tolerated and may result in removal from our patient list.